FAQ Page
Frequently Asked Questions
Everything you need to know about ordering, shipping, payment, and products at MJS Medicals.
🛒 Ordering
Browse our products, add items to your cart, and proceed to checkout. After placing your order, our support team will contact you to confirm payment details.
Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been shipped. Please contact us immediately at [email protected].
Yes. Our products are intended for licensed medical and aesthetic professionals only. By placing an order, you confirm that you are a qualified healthcare practitioner.
No minimum order is required. However, orders over $1,500 USD qualify for free shipping.
💳 Payment
- 5% OFFWise — supports credit/debit cards and Apple Pay. 5% discount on product subtotal.
- 5% OFFBank Transfer (ACH / Fedwire / SWIFT / CHATS). 5% discount on product subtotal.
- StandardPayPal
- StandardWestern Union
- StandardUSDT
All orders are priced in USD. For Wise payments, please select USD.
For bank transfers, we accept USD, GBP, EUR, AUD, HKD and other major currencies. The transferred amount must meet or exceed the USD invoice total based on the exchange rate at the time of transfer.
For bank transfers, we accept USD, GBP, EUR, AUD, HKD and other major currencies. The transferred amount must meet or exceed the USD invoice total based on the exchange rate at the time of transfer.
⚠️ Please do NOT add any notes or comments to your transfer. This is important to protect both parties' accounts.
After payment, please send us a screenshot for confirmation.
Orders are processed within 1–2 business days after payment is confirmed.
🚚 Shipping & Warehouses
We ship worldwide to most countries.
Yes. MJS Medicals operates three warehouses to ensure product quality and authenticity:
| Warehouse | Products | Carrier | Est. Delivery |
|---|---|---|---|
| 🇰🇷 Korea | Korean-brand products | FedEx | 3–7 business days |
| 🇭🇰 Hong Kong | European-brand products | Dedicated Logistics Line | 10–15 business days |
| 🇯🇵 Japan | Japanese-brand products | Japan Post (EMS) | Varies by destination |
ℹ️ If your order contains products from multiple warehouses, they may arrive in separate shipments.
For US customers shipping via FedEx, certain specific products require the buyer's FedEx account number for customs clearance purposes.
Please note: providing your FedEx account number is solely for customs documentation. Your FedEx account will not be charged any shipping fees — all shipping costs are covered by us.
If you don't have a FedEx account yet, you can open one for free here: fedex.com/open-account
Please note: providing your FedEx account number is solely for customs documentation. Your FedEx account will not be charged any shipping fees — all shipping costs are covered by us.
If you don't have a FedEx account yet, you can open one for free here: fedex.com/open-account
We offer an alternative UPS All-Inclusive shipping service (available for US customers only) that covers customs clearance and import duties. A shipping surcharge applies. Please contact us for details.
Unless you select our UPS All-Inclusive service, the buyer is responsible for all import duties, taxes, and customs clearance fees. MJS Medicals is not liable for delays or seizures by customs authorities.
For UPS All-Inclusive shipments, the tracking number is only generated after the package clears US customs. For Japan Post (EMS) shipments, tracking updates may be less frequent. We will notify you as soon as tracking information becomes available.
🌡️ Cold Chain & Product Storage
Botulinum Toxin and other cold-chain products are shipped in insulated foam boxes with ice packs to maintain low temperatures during transit.
We cannot guarantee the exact temperature at the time of delivery. During summer months or extended transit times, ice packs may melt and products may arrive at room temperature.
Please note: Room temperature exposure for a short period has a limited impact on Botulinum Toxin efficacy (estimated 5–10% reduction at most). The degradation of Botox is a gradual, long-term process — brief exposure during shipping does not cause immediate or complete loss of effectiveness. Please store the product in a refrigerator (2–8°C) immediately upon receipt.
Please note: Room temperature exposure for a short period has a limited impact on Botulinum Toxin efficacy (estimated 5–10% reduction at most). The degradation of Botox is a gradual, long-term process — brief exposure during shipping does not cause immediate or complete loss of effectiveness. Please store the product in a refrigerator (2–8°C) immediately upon receipt.
⚠️ If you have strict requirements regarding cold-chain temperature control throughout the entire shipping process, we kindly advise you to reconsider placing an order. We are unable to accept refund requests or disputes arising from temperature-related concerns after shipment.
Yes. All products are sourced directly from licensed manufacturers and authorized distributors. We welcome verification through any channel you prefer.
Yes, all products have valid expiry dates. If you have specific concerns about a product's shelf life, please contact us before ordering.
📦 Returns & Refunds
Due to the nature of medical aesthetic products (cold-chain, sterile, professional-use only), all sales are final. We do not accept returns or exchanges once the order has been shipped.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will review the case and arrange a replacement or credit at our discretion.
MJS Medicals is not responsible for packages seized, delayed, or destroyed by customs authorities. We recommend selecting our UPS All-Inclusive service (US customers) for high-value orders to minimize customs risk.
